Not every day is a good day. That probably seems obvious at first glance, but in your business, those bad days can be brutal.
How do I know? I’ve been there. My worst day in my business nearly caused me to end Pilates in the Grove entirely. At the same time, this day is responsible for the bigger, better, more robust version of my business that exists today.
Sometimes, it takes a bad day to change everything for the better. In my case, this day was entirely the reason that my business took the leap from adolescence to maturity.
In retrospect, this Bad Day was a long time coming. Months before this fateful day, my business was growing, but the culture of my team was dissolving.
Every team has its friction but, as I came to find out, my team was breaking down. I knew the unhappiness was growing to a toxic level, but my approach to conflict was to avoid...